Refund policy

🔄 Return & Refund Policy – Nova Mart

At Nova Mart, we strive to provide the best quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

📦 Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in the original packaging

• Proof of purchase (order ID or receipt) is required

❌ Non-returnable Items

Certain types of items cannot be returned:

• Used or damaged products (not due to our fault)

• Items returned without original packaging

• Products marked as non-returnable on the product page

💰 Refunds

Once we receive your returned item and inspect it:

• We will notify you about the approval or rejection of your refund

• If approved, your refund will be processed within 5–7 business days

• The amount will be credited to your original payment method

🔁 Replacement Policy

If you receive a defective or damaged product:

• Contact us within 48 hours of delivery

• Share clear photos or videos of the issue

• We will arrange a replacement at no extra cost

🚚 Return Shipping

• Customers may be responsible for return shipping costs

• Shipping charges are non-refundable

📞 Contact Us

If you have any questions about returns or refunds, feel free to contact us:

📧 Email: novamartco@gmail.com

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Thank you for shopping with Nova Mart! ❤️